Chatbot Bibliography



Behavior Change

  • Rollnick S., Miller W, and Butler C,  Motivational Interviewing in Health Care – Helping Patients Change Behavior, 2008,  Guilford Press.
  • Andersonn, Bob Ed.D., and Funell, Martha, MS, RN, CDE – The Art of Empowerment – Stories and Strategies for Diabetes Educators,  American Diabetes Association, 2000.
  • Stone, Douglas, Patton, Bruce, and Heen, Sheila;  Difficult Conversations – How to discuss what matters most, Penguin Books, 1999
  • Fisher, Roger and Ury, William, Getting to Yes,  Penguin Books, 2011
  • Duhigg, Charles,  The Power of Habit – Why we do what we do in Life and Business,  Random House, 2014
  • Brafman, Ori and Brafman, Ron – Sway – The Irresistable Pull of Irrational Behavior,  Broadway Books, 2008
  • Goleman, Daniel – Social Intelligence – The New Science of Human Relationships,  Bantam Books, 2006

Brain Injury (TBI) and Disability  (patient and family perspectives)

  • Prowe, Garry – Successfully Surviving a Brain Injury,  A Family Guidebook, Brain Injury Success Books, 2010
  • Jameson, Larry and Beth,  Brain Injury Survivor’s Guide,  Outskirts Press, 2008
  • Cassidy, MD, John W.,   Mindstorms – the complete guide for families living with traumatic brain injury. DaCapo Press, 2009
  • Brown, Steven E, Ph.D. Movie Stars and Sensuous Scars –  Essays on the Journey from Disability Shame to Disability Pride, iUniverse, 2003

Discourse Analysis

  • Iedema, Rick, (Ed.) The Discourse of Hospital Communication – Tracing Complexities in Contemporary Health Care Organizations, 2007, Palgrave MacMillen
  • Thompson, T.L,  Parrott, R., and Nussbaum, J. (eds),  The Routledge Handbook of Health Communication,  Routledge Handbooks,  2011
  • Tannen, Deborah, That’s Not What I Meant – How Conversational Style Makes or Breaks Relationships,  2011, Harper.
  • Antaki, Charles (Ed.),  Applied Conversation Analysis – Intervention and change in institutional talk,  2011, Plagrave MacMillan
  • Tannen, Deborah, Gender & Discourse,   Oxford University Press, 1994
  • Tannen, Deborah Ph.D.,  You Just Don’t Understand – Women and Men in Conversation, Ballantine Books,1990
  • Tannen, Deborah PhD.,  Talking from 9 to 5, Morrow Press, 1994.
  • Kahneman,  Daniel- Thinking, Fast and Slow,  Farrar, Straus and Giroux, 2011

Automated Dialog System

  • Dahl, Deborah (Ed),  Practical Spoken Dialog Systems,  2004, Kluwer Academic Publishers
  • Jokinen, Kristiina and McTear, Michael – Spoken Dialogue Systems,  2010 Morgan & Claypool Publishers
  • McTear, Michael,   Spoken Dialogue Technology – Toward the Conversational User Interface, Springer, 2004
  • Knapp, Mark,  Hall, Judith, Horgan Terrence –Nonverbal Communication in Human Interaction (8th Ed.),  Wadsworth Cengage Learning, 2007

Virtual Environments

  1. Schroeder, Ralph, Being There Together – Social Interactions in Virtual Environments,  Oxford University Press, 2011
  2. Ventrella, Jeffrey, Virtual Body Language – The History and Future of Avatars: How Nonverbal Expression is Evolving on the Internet,  Eyebrain Books, 2011

Teamwork and Group Collaborationn

  • Patton, Bobby and Downs, Timothy,  Decision-Making Group Interaction – Achieving Quality (4th ed), 2003, Pearson Education
  • Edmondson, Amy C.,  Teaming – How Organizations Learn, Innovate, and Compete in the Knowledge Economy,  Jossey-Bass, 2012
  • Kaner, Sam – Facilitator’s Guide to Participatory Decision-Making (3rd Ed.) ,  Jossey-Bass,  2014
  • Agency for Healthcare Research and Quality – TeamStepps  (URL accessed  September 18, 2014)

Artificial Intelligence

  • Giarratano, Joseph C. and Riley, Gary D.,  Expert Systems,  Principles and Programming ( in the CLIPS language ), Thomson Course Technology, 2005

Serious Games, theory, design, & practice

  • McGonical, Jane,  Reality is Broken,  Penguin Books,  2011
  • Schell, Jesse,   The Art of Game Design,  CRC Press, 2008

How Doctors Think (in layman’s terms)

  • Groopman, M.D.,  How Doctors Think,  Houghton Mifflen, 2007
  • Gawande, Atul – Better – A surgeon’s Notes on Performance,  Metropolitan Books, 2007

Inteviews – Giving and Taking

  • Kennedy, Joyce Lain – Acing Interviews for Dummies,  John Wiley & Sons, 2012
  • Fry, Ron, 101 Smart Questions to ask on Your Interview (3rd Ed),  Course Technology, Cengage Learning,  2009
  • DeLuca, Matthew j,  Best Answers to the 201 Most Frequently Asked Interview Questions,  McGraw Hill, 1997